Frequently asked questions

Answers to the most common questions about ordering, personalising and shipping your map poster.

How does ordering a map poster work?

Choose a product, a place or a date, and make the design your own with your text, colours and font. Then you pay online. You get a confirmation by email straight away, with a link to your order.

Can I see my design before ordering?

Yes. You see your poster live as you make it, on a wall too. The frame in the preview is not included.

Which sizes are there?

Five sizes: 13 × 18, 21 × 30, 30 × 40, 50 × 70 and 60 × 90 cm. You see the price of each size in the design tool, before you order.

Does the poster come with a frame?

No, the poster comes without a frame. You buy a frame separately, in the size of your poster.

How many styles can I choose from?

The map posters come in 25 colour styles, from light and pastel to dark, and four shapes: rectangle, circle, heart or window. The star map, zodiac, moon and birth posters have their own colours. For every poster you choose from 18 fonts and four text sizes.

What material is the poster made of?

Premium quality print on glossy paper, 200 g/m².

How can I pay?

You pay online at checkout, through our payment partner Mollie. There you choose how to pay, for example by credit card or iDEAL. We only print once the payment is in.

Are your prices inclusive of VAT?

Yes, our prices are in euros and include VAT.

Which countries do you ship to?

Right now we ship to the Netherlands and Germany.

What's the delivery time?

Every poster is printed specially for you. It usually ships within 1-2 working days (Mon-Fri) and usually arrives within 2-4 working days of your order, in the Netherlands and Germany.

How do I track my order?

Your confirmation email has a link to your order, where you can always see its status. Once your poster is on its way, you get another email, with the tracking link if the carrier has one.

Can I return or exchange my order?

Every poster is made just for you. That is why the statutory right of withdrawal does not apply (Dutch Civil Code art. 6:230p, German Civil Code § 312g(2) no. 1), and a poster can't simply be returned or exchanged. Did it arrive damaged, or did something go wrong in printing? Let us know, ideally with a photo, and we'll reprint it free of charge.

I haven't received a confirmation email, what now?

First check your spam folder. Not there either? Get in touch with us and we'll sort it out for you.

Does this work for any place in the world?

Yes, anywhere our map search can find an address.